Terms and Conditions

Last Updated: 05/02/2025

Welcome to StomaToGo ("Company," "we," "our," or "us"). By purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Conditions

• These Terms and Conditions govern the sale of our products through StomaToGo.com.
• By using our website and purchasing our products, you confirm that you are at least 18 years old or have consent from a legal guardian.
• We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with a revised "Last Updated" date.

2. Product Information

• We strive to ensure all product descriptions, pricing, and availability are accurate. However, we do not guarantee that all information is error-free.
• Prices are subject to change without notice.

3. Payment and Billing

• Payments must be made in full at the time of purchase via accepted payment methods listed on our website.
• If incorrect billing information is provided, we reserve the right to cancel the order.

4. Shipping and Delivery

• Orders will be processed and shipped within 30 business days.
• We are not responsible for delays caused by carriers or unforeseen circumstances.
• Customers must provide accurate shipping information. We are not liable for lost shipments due to incorrect addresses.

5. Return and Refund Policy

• We offer a 30-day full refund policy from the date of purchase.
• To be eligible for a refund:
• The product must be unused.
• The product must be returned in its original condition.
• Proof of purchase must be provided.
• Shipping costs for returns may be the customer’s responsibility unless the product      is defective.
• Refunds will be processed within 15 days after the returned product is received and inspected.
• Use the contact information on the StomaToGo site: https://www.stomatogo.com requesting the refund and providing proof of purchase.

6. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
• Our liability for any claim shall not exceed the amount paid for the product.
• We are not liable for any web site errors or unavailability.

7. Privacy Policy

• We collect personal information necessary to process orders. Your information is protected and will not be shared with third parties except as necessary to fulfill orders.
• Please review our Privacy Policy on this site for further details.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, USA. Any disputes arising from purchases, use of our website, or any related matter shall be resolved exclusively in the courts of Sangamon County, Illinois. By using our services, customers agree to submit to the jurisdiction of these courts and waive any objections based on venue or forum non conveniens. 

9. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us using the contact information on the website for StomaToGo: https://www.stomatogo.com 

10. Account Suspension

We reserve the right to suspend, deactivate, or terminate any user account at our sole discretion, with or without notice, and for any reason, including but not limited to:

• Violation of these Terms and Conditions.
• Suspected fraudulent or unauthorized activity.
• Any conduct deemed harmful to the integrity of our services, other users, or our business operations.
• Any other reason we determine appropriate.

Users acknowledge that we are not required to disclose the reasoning behind an account suspension or termination. We shall not be liable for any damages or losses resulting from such action.

11. Financial Transactions

By placing an order through StomaToGo website(s), customers authorize us to charge the payment method provided at the time of purchase. We reserve the right to withdraw funds or charge the selected payment method for the total purchase amount, including applicable taxes, shipping fees, and any additional charges disclosed at checkout.

Once an order is confirmed as completed, the transaction is considered final, and funds may be withdrawn from the customer's account accordingly. In cases of refunds or chargebacks, our refund policy will apply. Customers are responsible for ensuring sufficient funds are available for transaction processing.

We are not liable for any fees or penalties incurred due to insufficient funds, declined payments, or delays caused by payment processors. If any issues arise with a payment, customers should contact our support team immediately.

12. Warranty Terms and Conditions Effective Date: 05/03/2025   Applicable Products: Any StomaToGo parts or products excluding the strap.  There is no warranty on the straps.

Warranty Coverage   This warranty covers any defective parts of the product purchased directly from StomaToGo LLC or an authorized retailer. The warranty period is two (2) years from the original date of purchase.

Limitations of Warranty

• This warranty applies only to defective parts due to material or workmanship issues.
• It does not cover damages caused by misuse, accidents, modifications, unauthorized repairs, normal wear and tear, or external factors beyond our control.
• The warranty does not extend to labor costs, shipping fees, or any associated expenses for part replacement.

Claim Process   To file a warranty claim, customers must:

1. Contact our customer support at StomaToGo within the warranty period.
2. Provide proof of purchase (receipt or invoice).
3. Submit detailed information regarding the defective part, including photos if applicable.
4. Follow instructions provided by customer support to return the defective part (shipping fees may apply).

Resolution Options   Upon verification, we may choose to:

• Repair the defective part, or
• Replace the defective part with a new or refurbished equivalent.

Disclaimer of Liability   Under no circumstances shall StomaToGo LLC be liable for incidental or consequential damages resulting from the use of the product, including but not limited to loss of use, inconvenience, or any indirect losses.

Governing Law   These warranty terms are governed by the laws of State of Illinois, USA. Any disputes shall be resolved exclusively in the courts of Sangamon County of Illinois.

13. Patent Protection and Use Restrictions

StomaToGo is protected under a provisional patent and is subject to all applicable intellectual property laws. Unauthorized reproduction, distribution, modification, or use of any patented features, designs, or technologies associated with StomaToGo is strictly prohibited.

Commercial Use Restrictions

• No individual or entity may manufacture, sell, distribute, or otherwise use the patented components of StomaToGo for commercial purposes without obtaining prior written consent from StomaToGo.
• Licensing inquiries for commercial use must be directed to us using our contact information on the StomaToGo web site.
• Any unauthorized commercial reproduction or sale of StomaToGo or its patented technology will be considered patent infringement and pursued through legal action.

Non-Commercial Use Restrictions

• The product and its technology may not be used for research, educational, or personal projects that involve reproduction or modification without express permission from StomaToGo.
• Non-commercial users are prohibited from sharing, copying, or redistributing any patented      aspects of StomaToGo without consent.
• The provisional patent applies to all versions of StomaToGo, including any updates, modifications, or improvements made while the patent is pending.

Legal Enforcement

Any violation of these patent protections and restrictions will be addressed through appropriate legal measures, including claims of patent infringement. We reserve the right to take necessary action against individuals or entities that violate these terms.

For inquiries regarding licensing or permitted use, please contact us using our contact information on the StomaToGo web site.